Refund Policy
Effective Date: 08.10.2025
Thank you for your purchase at www.prosperual.com.
We strive to provide high-quality digital resources that bring value to your personal and professional journey. Please take a moment to read our refund policy before purchasing.
1. Digital Products Are Non-Refundable
Due to the instant and irrevocable access granted to our digital product (eBook: “Thrive and Prosper”) upon purchase, all sales are final and non-refundable.
Once the file has been downloaded or accessed, the product is considered “used” and cannot be returned under EU law governing digital content (Directive 2011/83/EU, Article 16).
By completing your purchase, you acknowledge and agree that you lose your right of withdrawal once the download or access begins.
2. Exceptions to This Policy
We may offer a refund only under the following exceptional circumstances:
- Duplicate purchase – if you accidentally purchased the same product more than once
- Technical issues – if the file is corrupted or inaccessible and we are unable to resolve the issue within a reasonable timeframe
To request a refund under these circumstances, please contact us at refunds@prosperual.com within 7 days of your purchase. Include your full name, order number, and a detailed explanation of the issue.
We reserve the right to deny refund requests that do not meet the criteria above.
3. Chargebacks & Fraud Prevention
Unauthorized chargebacks will be investigated and may result in a permanent ban from future purchases. All fraudulent activity is reported to the appropriate authorities.
If you have any issues with your order, please contact us first — we are here to help.
4. Need Help?
If you have any questions about this policy or need assistance with your order, feel free to reach out:
📧 Rafał Pindral
✉️ contact@prosperual.com